Our goal is your total satisfaction. All of our parts are manufactured with the highest standards and are checked for quality and tested at the factory or by our quality control staff before they are shipped to you. However, due to certain legal and health restrictions, we cannot provide customers with money-back or cash refunds on purchased items. For consideration of a replacement or store credit, Vapor Inhaler customers have thirty (30) days from the in-store purchase date or online purchase shipment date to return products that have failed, malfunctioned, or are otherwise defective, except for certain product components (see **Restrictions below).

Please thoroughly inspect and test all Vapor Inhaler components immediately upon receiving it and let us know if something is not working properly. Defective claims must be returned to Vapor Inhaler, as discussed below, at the expense of the buyer via USPS (with delivery confirmation) or via the store it was purchased in. All returned items must have no residue in the cartridge (ISO alcohol works great to clean before returning) and must include the original packaging complete with all components including the owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 10% restocking fee.

** Restrictions: Due to the normal usage and limited life expectancy of Atomizers they are only warranted to not be DOA (Dead On Arrival). If you receive a Vapor Inhaler that is DOA, Vapor Inhaler must receive an email from you within 48 hours of delivery in order to be considered for a store credit or replacement.